State Farm® Insurance Agent Lorena Mendez

"Very knowledgeable, helpful and polite and patient with the questions that I had."

"Lorena Mendez has been my insurance agent for many years, and I can honestly say that she has consistently provided exceptional service. She is professional, knowledgeable, kind, and genuinely cares about her clients. Whenever I have had questions or needed assistance with my policy, she has always been available and willing to help.

Recently, I needed to use my insurance, Julia Medina at this agency was very helpful, she made the entire process much easier and less stressful. She was patient, responsive, and made sure I understood everything along the way. It is reassuring to know that I have someone I can count on when I need help, especially during situations that can otherwise feel overwhelming.

I am very grateful to have an insurance agent I can trust and feel comfortable reaching out to whenever I need assistance. I highly recommend her to anyone looking for an insurance professional who is dependable, caring, and truly goes above and beyond for her clients."

"I had a great experience working with my insurance agent. She helped me set up both my auto and homeowners insurance, and she truly went the extra mile throughout the entire process.
What I appreciated most was that she never made me feel rushed. She took the time to explain the coverage, answer all of my questions, and make sure I actually understood what I was getting rather than just trying to sell me a policy. She was professional, knowledgeable, patient, and very easy to work with.
It’s refreshing to work with someone who genuinely cares about helping you make the right decision. I feel confident with the coverage I have now and really appreciate the level of service she provided. I would absolutely recommend her (Lorena) and Julia to anyone looking for auto or home insurance."

"Pleasant and hardworking."

"Such a great experience. Lorena was able to get me BETTER coverage for half of the price I was paying with Travelers. She was so patient, thorough and explained everything in depth. 5 star! Highly recommend."

"Great experience working with Julia at this State Farm office. She helped us get our pressure washing business properly insured, including our fleet and business contents. Professional, responsive, and easy to work with. Highly recommend Julia!"

"Every time I called, they were incredibly kind, patient, and helpful. They always took the time to answer all of my questions and made sure I understood everything. Finding me the best quote for my needs while helping me save money and providing me with all the extra documents I asked for in a timely manner.

Staff went above and beyond to help me with questions and issues related to my previous insurance company, even though it wasn’t their responsibility to do so. Their willingness to help and genuinely care about their customers really stands out. Happy with their excellent customer service and would highly recommend them to anyone looking for an insurance company that truly values and supports their customers!"

"Above and Beyond Service: Oscar, demonstrated exceptional customer service by promptly addressing my concerns and providing detailed explanations, making the entire process easy. Very satisfied . Thank you again."

"I previously used an agent in Bellingham for our home owners insurance as well as car and life insurance. Today our washer didn't stop filling and flooded my house I called our normal agent and was told to call a contractor. It probably wasn't worth paying the deductible. I decided to move my accounts to this agents office. I called and spoke with Oscar. He is everything you would want in a horrible situation. He was kind, helpful , listened to my issue. Helped me to get my accounts switched to an agent in this office. More importantly when I needed guidance on how to proceed. He offered to come out and look at the damage and help us determine what made the most sense. Truly grateful for his help, his kindness , his compassion. Truly he exemplified what state farm says like a good neighbor Oscar was there."

"Good customer service over phone"

"I’ve had the pleasure of being helped by Lorena before, and I’m really happy to see her now opening her own agency. She has always been very kind, patient, and professional.
What I like about Lorena is that she actually takes the time to help and explain things clearly. Whether it’s home, auto, or life insurance, she makes the process feel easy and not overwhelming. You can tell she really cares about her clients and wants to make sure they get the right coverage.
She has helped me even outside of regular working hours before, and that says a lot about the kind of person she is. I’m very happy for her new agency, and I would definitely recommend her to anyone looking for insurance help. If I could give her more than five stars, I would."

"Lorena and Julia have always been incredibly helpful and always do what is best for the customer!"

"Although I was apprehensive about how the quality of service would change when Keith Sorestad retired, I've been BEYOND pleasantly surprised about how the new agent and her team have taken on this branch. My family and I have had a handful of complicated insurance situations over the past year, and I'm grateful to have had the help from Lorena and her team (specifically Oscar!) at the Sedro Woolley State Farm branch. Thank you for your help and loyalty to the local community you now serve!"

"This office is great! I was a little nervous when Keith retired and it changed hands, but Oscar has helped me out with a few different things and he’s been amazing!"

"Lorena is amazing to work with! She is friendly, professional, and always provides outstanding customer service. She makes the process simple and stress-free, answers all of my questions, and is always quick to help whenever I needed anything. I highly recommend Lorena to anyone looking for an insurance agent who truly cares about her clients and goes above and beyond to provide excellent service. 😊"

"The office is great! Everyone was welcoming and friendly, Oscar helped me really understand what my coverages meant which I never have had an insurance agent do before! Amazing service, couldn’t ask for a better team."

"Amazing office. Highly recommend for auto , home or life insurance."

"I had a great experience working with Julia at State Farm. She helped me with both my business insurance and life insurance and made the entire process simple and stress free. She took the time to explain everything clearly and helped me find the coverage that fit my needs. Julia was professional friendly and always quick to respond when I had questions. You can tell she genuinely cares about her clients and goes the extra mile to help. I highly recommend Julia and the entire team to anyone looking for insurance. Five stars."

"Well...my wife was rear-ended recently and her car was totaled. An agent from ARIZONA reviewed the case and came in with an absolute insulting offer for compensation and would not return calls. I went into Keith's office absolutely irate and had every intention on ending 25 years of being a customer due to the situation. Jennifer and Randilyn listened to my story and situation (and my foul mouth) and reached out to the gal in Arizona while I sat right at the desk, as I wasn't leaving without clarification. They were more than happy to spend nearly an hour getting me some answers. Then magically less than 24 hours later, a supervisor went and ACTUALLY LOOKED at the condition of the vehicle and came to their senses with 50% more value given to her car. I don't believe this would've happened without Jennifer and Randilyn. Long story short, I'm still a customer to this office and will continue to be going forward. Eddie Thramer 11-4-25"

"Thank you Jennifer for making my purchase of ins you have been a real delight to work with and very professional"

"Reliable, and knowledgeable staff not to mention friendly. Flor Tovar has been dedícated to help thru it all Car, rental, home and life insurance, highly recommend she goes far and beyond to answer questions and to find what fits best for you."

"I’ve been with this company for quite some time and I every time I call they are quick and professional! Flor has been so patient with me and all my policies and making sure I understand everything and answers all my questions, so thank you!!! I just bought a brand new car and added it! So I highly recommend this company!!!"

"I've had a wonderful experience with Flor Tovar at the Sedro-Woolley State Farm office in Township St. From the beginning, she has been incredibly helpful, kind, and professional. One of the things I really appreciate is that she speaks Spanish—this made everything so much easier and more comfortable for me.

Flor is always available when I need her, whether I have a question, need help understanding my policy, or just want to make sure I'm getting the best coverage. She takes the time to explain everything clearly and makes sure I'm confident in my decisions.

It's clear that Flor truly cares about her clients, and it's been such a relief to have someone I can trust. I highly recommend her to anyone looking for a knowledgeable and caring insurance agent!"

"We have used several insurance companies over the years and kept switching due to outrageous rate increases or terrible customer service - UNTIL we switched to State Farm!

Jennifer L has been patient and so kind to us. We are grateful for her and her outstanding customer service. We have found the insurance company that has our back!

We will always recommend State Farm."

"I’ve been working with Jennifer Lee exclusively for the past 6 years and she has been fantastic!! With 4 teenage drivers, there is always something to change, update or question. She never fails to answer our questions and help us with all our insurance needs. Thank you for being such a great resource! Hands down the best experience I’ve ever had when dealing with an insurance agent."